Harness AI in ShareFile to Drive Growth—No Extra Headcount Needed

There is a multitude of AI-enabled technology in today’s market, but many organizations still struggle to implement these tools effectively and see real ROI. To give users relevant and impactful AI-powered capabilities, ShareFile approaches AI with intention and a customer-first lens. Our team looks at the workflows you rely on every day to find places where AI can make them faster, saving you valuable time to spend on more meaningful work.

In this article, we’ll show you how our AI features deliver tangible benefits, like helping you collect documents nearly 3.5x faster and extract critical information up to 96% faster. As a result, you can grow your business without increasing headcount.

ShareFile’s AI features quickly extract key insights, getting to the core information in seconds instead of hours. This enables my staff to take on more client work, significantly impacting our business.

Paul Nylen

Partner, Nylen & Partners LLC

Accelerating Time to Insights

Many professionals spend excessive time searching for and analyzing information from client files and previous service agreements. In fact, employees spend an estimated 7.6 hours per week—almost one business day— searching for and gathering information.

There is an opportunity to recoup that time lost so employees can focus on revenue generating work. With document summarization and Q&A features, ShareFile users can instantly analyze large documents, extracting key insights with a single click or query. Document summarization condenses information from a document to build a concise summary of the entire document. Document Q&A is another tool for extracting insights but it provides precise answers from a document to exact questions to help shortcut for what the user needs. These AI-powered enhancements in ShareFile eliminate manual analysis, allowing teams to start using those insights to craft more personalized services for clients.

"Manual document summarization is slow and error prone,” states Craig Jeffrey, Managing Partner at Strategic Treasurer. To service clients effectively, Jeffrey’s team needs to review lengthy contracts and reports. “ShareFile’s summarization feature delivers quick, precise summaries of large documents, streamlining decision-making and reducing mental load for senior staff—saving more than just time.

Collecting Documents Easily and Securely

Email remains the primary tool for document exchange between service providers and their clients. But email has two key limitations: it’s inefficient and it can put your data at risk.

Email wasn’t designed specifically for file sharing, so it often leads to wasted time searching for documents or downloading and uploading files across applications. It also leaves clients with limited visibility into which files have been submitted or approved, making the process tedious and inefficient.

The documents shared between clients and service providers are often sensitive and contain PII. Cybercriminals know this and try to exploit sensitive information with tactics like phishing. It’s not surprising that in 2024, email attachments were the top security threat.

With document request list generation, users can instantly generate ready-to-send document request lists with GenAI prompts—fast tracking document collection requests. Document requests streamline and secure the collection of files by creating organized request lists for specific documents. Clients or external users can then securely upload required files directly to ShareFile, ensuring a seamless and organized workflow document collection.

By replacing manual processes and outdated Excel tracking, businesses can generate, standardize, and scale document collection workflows up to 3.5x faster. Not only does this introduce efficiency gains to organizations, but it also promotes safe document exchange that keeps sensitive files out of email.

Preventing Accidental Data Leaks

Human error is one of the leading causes of data breaches. According to the World Economic Forum, 95% of cybersecurity incidents stem from employee mistakes. Human error often occurs when employees fail to properly secure files when sharing externally or bypass security practices due to their complexity, leading to security vulnerabilities. This can have a major business impact, with the global average cost of a data breach reaching $4.88M.

Each week, ShareFile protects over 34,000 customer documents from human error around insecure sharing methods. The secure share recommender helps organizations standardize and automate secure data sharing. It automatically applies safe share settings to files containing Personally Identifiable Information (PII), preventing accidental leaks and ensuring compliance. By reducing extra steps for staff, it simplifies data security and doesn’t slow down workflows.

Get Started

All these AI-powered features are now available in beta for ShareFile Premium, Industry Advantage, and VDR plans.

Want to see them in action? Watch our webinar to explore how ShareFile’s AI-driven workflows can streamline operations, enhance security, and drive business growth.