AI-Powered ShareFile: Enhancing Efficiency and Security

Today’s applications for AI are countless, which can make it challenging to define expectations for a user experience or even understand the real-world benefits of implementing AI features into our product/workflow. To bring clarity to how Progress ShareFile leverages AI, we invited Caroline Giunipero, Director of Product Management at ShareFile, for a casual Q&A session.

In this sit-down conversation, we cover ShareFile's AI-powered workflows—why we built them, the value they deliver and how they complement (rather than replace) the strategic work humans do—so you know exactly what to expect.

What Is the Experience of Using AI Inside of ShareFile?

AI in ShareFile integrates seamlessly into the workflows customers already know, making AI simple and intuitive to use. Users don't need separate AI platforms or technical setups to begin leveraging this technology; instead, they experience AI naturally within their existing ShareFile environment. ShareFile lets users tap into efficiency-driving workflows without disrupting their daily routines.

How Does ShareFile Add AI That Actually Brings Value to Customers

ShareFile conducts extensive customer research to identify real pain points and areas for improvement. If artificial intelligence can be utilized to alleviate those pain points or simplify manual tasks, it’s incorporated into the platform. Our primary focus is on the needs of our customers, and leading with their needs helps us design features that are valuable versus trendy.

What ROI Can Users Expect From AI Power in ShareFile?

Users implementing ShareFile's AI-powered workflows can expect substantial efficiency gains, including nearly 3.5 times faster document collection and up to 96% quicker document summarization and data extraction. Additionally, ShareFile's AI significantly reduces the risk of costly security breaches by proactively detecting sensitive information and recommending secure sharing practices.

Could You Provide an Example of How AI Can Enhance Efficiency for ShareFile Users?

AI is being added to ShareFile to streamline time-consuming or difficult tasks in customer workflows, speeding up these processes.

One example includes using natural language prompts to generate a document request list, such as an internal financial audit request list. AI can quickly generate this, significantly reducing time spent building lists from scratch. This feature is especially useful in accounting where document request lists (also known as provided-by-client lists) may contain hundreds of items. AI helps to create these lists efficiently across all accounting clients.

How Does AI Help ShareFile Users Protect Sensitive Information?

ShareFile leverages AI to bolster cybersecurity, offering features like security analytics that monitor user behaviors for unusual patterns and automatically remediate potential threats. Additionally, ShareFile's secure share recommender identifies sensitive data within documents before sending and advises users to adopt stronger security settings, significantly reducing risks associated with human error.

Will ShareFile's AI features reduce the need for human involvement?

No, AI in ShareFile complements human efforts rather than replacing them. Features are designed with a "human-in-the-loop" approach, generating initial drafts and suggestions that users review and refine. This enables accuracy, maintains human judgment, and enhances productivity by allowing users to focus on higher-value tasks like collaboration and personalized client service.

Is It Safe to Start Using ShareFile's AI-Powered Workflows for Real-World Business Tasks?

ShareFile has been designed for business from its inception, with security as a primary focus. This commitment continues with the implementation of AI. We do not use customer data to train AI models. Additionally, users have the ability to review and revise AI outputs to better meet their requirements.

Is Additional Training or Staff Needed to Leverage AI in ShareFile?

No additional training or specialized staff is required. ShareFile integrates AI directly into familiar workflows, and its features are straightforward and intuitive. Users can immediately benefit from AI-enhanced functionalities through simple interactions like chat commands or button clicks, with no steep learning curve involved.

Are You Ready to Start Using AI Today?

By embedding AI into familiar workflows, ShareFile empowers users to leverage the technology without the need for additional training or technical setups. The AI power in ShareFile not only boosts efficiency and accuracy but also addresses real user pain points.

Ready to transform your document management processes and experience the benefits of AI? Get started with ShareFile.