Sharefile Support

Real people. Real answers. Real quick. Welcome to ShareFile Support.

Our mission: raise the bar for support in the tech industry. Our promise: personal, proactive customer support. We’re on your team. How can we help you?

More ways to get help — fast.

Ask the community.

Visit our online support forum to get help from other users and our support team and to report issues and give product feedback.

Send us your question.

Submit a request here, and we’ll get back to you within 24 hours.


Call us now.

Toll free: 1 800 441 3453

United Kingdom: +44 800 680 0621

Australia: 1800 089 572

International: +1 919 745 6111

Send us your question.

Submit a request here, and we’ll get back to you within 24 hours.


Call us now.

Toll free: 1 800 441 3453

United Kingdom: +44 800 680 0621

Australia: 1800 089 572

International: +1 919 745 6111

Get trained and get going.
Sign up for a live training session with a ShareFile support expert. Offered most business days, our training sessions get you and your team up and running fast.

Check system status.
Keep your finger on the pulse of all things ShareFile with real-time incident and status reports on our system status page. Subscribe to updates here.

Getting Started

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