Sharefile Support

Real people. Real answers. Real quick. Welcome to ShareFile Support.

Our mission: raise the bar for support in the tech industry. Our promise: personal, proactive customer support. We’re on your team. How can we help you?

More ways to get help — fast.

Ask the community.

Visit our online support forum to get help from other users and our support team and to report issues and give product feedback.

Send us your question.

Submit your request here, and we’ll get back to you as soon as we can.


Need help right away?
Call us now.

Toll free: 1 800 441 3453

United Kingdom: +44 800 680 0621

Australia: 1800 089 572

International: +1 919 745 6111

Global Enterprise support

Send us your question.

Submit a request here, and we’ll get back to you as soon as we can.


Need help right away?
Call us now.

Toll free: 1 800 441 3453

United Kingdom: +44 800 680 0621

Australia: 1800 089 572

International: +1 919 745 6111

Global Enterprise support

Customer Success training.
Learn the basics in a live training session with our Customer Success Managers. Offered most business days, these sessions get your team up and running fast.

Check system status.
Keep your finger on the pulse of all things ShareFile with real-time incident and status reports on our system status page. Subscribe to updates here.