General Technical Assistance
ShareFile users can request assistance on technical and account issues by completing our online case form. Agents are available from 8am to 8pm.
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A quick start guide available for account Admins, Employee users and Client users, as well as Enterprise accounts.
Share a File securely via the ShareFile email system, or get a link to your file you can easily share with others. You can customize various security settings for your message before sending, and send files to internal or external users.
An employee user is most often an internal user within your company. Employee users may be granted a wide range of permissions and access to your account.
Advanced Preferences are account wide settings that can be turned on or off by an employee user granted the Access Company Account Permissions permission.