General Technical Assistance
ShareFile users can request assistance on technical and account issues by completing our online case form. Agents are available 8:00 AM - 8:00 PM ET, Monday – Friday.
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Enterprise Technical Support
ShareFile Enterprise Admins with a MyCitrix account can submit and manage their technical support cases online.
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Most Helpful Articles
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ShareFile Getting Started Guide
A quick start guide available for account Admins, Employee users and Client users, as well as Enterprise accounts.
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Share a File
Share a File securely via the ShareFile email system, or get a link to your file you can easily share with others. You can customize various security settings for your message before sending, and send files to internal or external users.
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Create an Employee User
An employee user is most often an internal user within your company. Employee users may be granted a wide range of permissions and access to your account.
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ShareFile Advanced Preferences
Advanced Preferences are account wide settings that can be turned on or off by an employee user granted the Access Company Account Permissions permission.