Questions? 1.800.441.3453

ShareFile support:
We're here to help, 24/7.

Need technical support?

Call us anytime

Toll free: 1.800.441.3453
UK: +44 (0800) 680.0621
International: +1 919.745.6111

Submit a request

Submit a request for support; we’ll get in touch with you within 24 hours.

Training sessions

Sign up for a live training session with a ShareFile support representative, offered nearly every business day.

System status

Check our status page for real-time incident reports and to subscribe to ShareFile system notifications.

Want to learn more?

Our Knowledge Base is full of useful information designed to help you get the most out of your ShareFile account.
Use these links to access printable user guides and articles that answer the most frequently asked questions.

The ShareFile difference

Citrix ShareFile strives to raise the bar for service in the technology industry. We are here to make
sure ShareFile works for you. We pride ourselves on providing excellent customer service, and we
love to hear from our customers. So thank you for your feedback! Watch the video.

"The ease of use is secondary only to ShareFile customer service and personalized training. My experience with ShareFile’s team has been exemplary, from our relationship manager to the customer service team."
– Rita DeFloreo, Visionary Asset Management

"The customer support is un-freaking-believable! Everyone there was so incredibly helpful from the outset."
– Michael Rubin, Electric Crayon Digital Printing

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