Sharefile Support

Real people. Real answers. Real quick. Welcome to ShareFile Support.

Our mission is to raise the bar for support in the tech industry. We’re on your team. How can we help you?

More ways to get help — fast.

Ask the community.

Visit our online support forum to get help from other users and our support team and to report issues and give product feedback.


What’s new?

Visit our release notes to find out about the latest updates to ShareFile.

Send us your question.

Submit your request here, and we’ll get back to you as soon as we can.



Need help right away?
Call us now.

Toll free: 1 800 441 3453

United Kingdom: +44 800 680 0621

Australia: 1800 089 572

International: +1 919 745 6111

Global Enterprise support

Send us your question.

Submit a request here, and we’ll get back to you as soon as we can.


Need help right away?
Call us now.

Toll free: 1 800 441 3453

United Kingdom: +44 800 680 0621

Australia: 1800 089 572

International: +1 919 745 6111

Global Enterprise support

Customer adoption training.


Need training now? Check out our on-demand training library.

Check system status.
Keep your finger on the pulse of all things ShareFile with real-time incident and status reports on our system status page. Subscribe to updates here.