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"How PharPoint Research, Inc. Eliminates Client Security Concerns with Citrix ShareFile"

“The most important benefits of ShareFile to our business have been the speedy delivery of products to the client and the ease of use for all users.”

-Ted Beverly, IT manager

Company
PharPoint Research, Inc.

Industry
Healthcare

Location
Durham, N.C.

Number of Employees
50

Business Challenges
• Existing document management solution was unreliable and insecure.
• Clients dissatisfied with old systems.
• Firm found administrative overhead problematic.

Business Results
• Product delivery streamlined.
• Security increased.
• ShareFile integrated into workflow.

PharPoint Research, Inc. is a clinical research organization (CRO) that assists clients conducting medical research by collecting and analyzing data to determine the effectiveness of a drug or medical device. Researchers at PharPoint share large, confidential healthcare files every day, so data security is a top priority.

Prior to using Citrix ShareFile, employees at PharPoint used email and an open-source document management program to send and organize large files. This solution was difficult to use and caused problems with administrative overhead, client access and bandwidth. There were even technical issues on occasion.

As a result, clients expressed concern about the reliability and security of the program.

Now, PharPoint uses ShareFile to easily, professionally and securely share files with clients and remote employees.

“Upon switching to ShareFile, client response to the new interface and speed was immediate."

ShareFile also provides a central point of access for information, rather than requiring employees and clients to access internal systems first in order to migrate data to the correct folder locations.

“The most important benefits of ShareFile to our business have been the speedy delivery of products to the client and the ease of use for all users,” says Beverly.

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