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How Decosimo Customized Its File Portal With Citrix ShareFile Support

“The QuickStart service provides a simple and effective way for us to deliver the results our employees and clients require.”

Brian Hoffman, senior tax/senior systems administrator

Company
Decosimo
Industry
 
Location
Headquartered in Chattanooga, Tennessee, with offices throughout the U.S. and in the Cayman Islands.
 
Number of Employees
300
 
Business Challenges
• Firm needed secure file transfer.
• Internal and external clients required easy-to-use authentication for file access.
• Scaling to a much larger portal was daunting.
 
Business Results
• ShareFile support reps helped IT complete the transition more quickly.
• Employees can now access sensitive client data stored on company servers via ShareFile.
• ShareFile user management tools make it easier for IT to administer the account.
 
The accountants and consultants at Decosimo trusted ShareFile as a secure delivery system for their clients. But when they needed a self-managed place to store data, they had a big question about how to make this transition: how could they move from using their account with a few departments to a companywide, more complex deployment? Fortunately, Brian Hoffman, Decosimo’s senior systems analyst, says ShareFile was there to help.
 
Hoffman worked with the ShareFile Enterprise Services team responsible for delivering the ShareFile QuickStart service, a unique package designed to help customers get their accounts up and running quickly. Hoffman discussed the company’s requirements with a dedicated consultant who then guided him through implementing ShareFile using best practices and helped him get training to manage his account moving forward.
 
Hoffman received one-on-one support for integrating his company’s Active Directory with ShareFile, providing conveniences such as single sign-on authentication for his users, mobile device access, and security and compliance integrations, which allow him to create or revoke an employee’s access at any time. With the User Management Tool from ShareFile, Hoffman can manage user permissions to ShareFile without having to manually assign access to every employee individually.
 
ShareFile support also simplified the process of creating separate storage locations, or StorageZones, for Decosimo’s files. Hoffman can now choose to store files on secure, managed cloud servers from ShareFile or on Decosimo’s own proprietary servers for the most-regulated client information. Employees can access all files, no matter where they’re stored, from a convenient web interface or through their own desktop using ShareFile Sync to keep their online and local folders up to date.
 
“The QuickStart service provides a simple and effective way for us to deliver the results our employees and clients require in an age when security, integration and client experience are mandatory. The QuickStart service has proven to be invaluable to our professional services firm, which deals with high volumes of highly confidential data transfers. I would recommend this program and its support team,” says Hoffman.
 

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