We Have Liftoff!
Client trust is important to build and grow your company. Refer to these five reminders in order to maintain and reinforce trust in a virtual world.
Show your clients you have similar interests and values by engaging them in conversation. By communication frequently, freely and openly with your client, they get to know your company.
2. Take Me to Your Leader
Your company was the one hired for the job, so taking the reigns and providing leadership and management is important. Your client wants to see your capabilities. However, while you are the leader, don't forget to listen to your client.
Being on time, responding promptly to calls and emails, and providing deadlines ensure that communication keeps flowing and work gets completed faster. People would rather receive more updates and know that you're working hard to meet deadlines than the opposite.
4. Go Beyond
It's always nice to have a service completed without asking for it. Even if it's something simple, having your company go above and beyond the expectation gives your clients another reason to instill their trust in you.
When communicating, it's key to be open and sincere about everything. Being authentic means being transparent. Your client knows you're human.