Technology offers many business benefits, but when it breaks down, it can have serious repercussions for those who rely on it for normal operations. What happens when events out of our control prevent us from accessing the tools we need to work?
If they come as a surprise, it can lead to a reduction in employee productivity, the ability for customers to buy or use your product or service, or the level of trust your customers have in your business. This underscores the cruciality of having a comprehensive, well-tested plan in place.
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