3 Tools anyone can use to troubleshoot IT problems

Have you ever turned on your PC on a Monday morning and been faced with the “Blue Screen of Death?” Or tried multitasking only to freeze your computer when you’re on a deadline?

Everyone knows the classic “Ctrl+Alt+Del” method when you’re having computer problems, but there are cases when we have to look to other sources for troubleshooting. Technology is a gift and a curse. There are so many awesome software apps that make our jobs easier. We rely so heavily on these tools that when they are not working, they can drive us bananas! Have no fear – Google, YouTube, and product forums are here! We asked our favorite business experts to weigh in on their go-to tech to troubleshoot IT problems:

Let me Google that for you

“To be honest, the bookmark I most keep handy for resolving tech issues is www.google.com. The first trick is describing your issue correctly in the search box. After all, using the “right” words to describe a problem can sometimes be tricky.

The next problem with the Google approach is that maybe you get a search result from 2011. You may read the post and try the solution but the issue has evolved over time. Or maybe the fix doesn’t work uniformly for all who experience the problem.”

brad ferguson halter fergusonBrad is the chief investment strategist for Investment Management at Halter Ferguson Financial, Inc. Brad graduated with a Bachelor of Arts in economics and statistics from Northwestern University and is a Chartered Financial Analyst™ charter holder. Prior to joining Halter Ferguson Financial, Brad was a stock options trader on the Chicago Board of Options Exchange for 5 years. Brad is Past President of the CFA Society of Indianapolis and served on the Finance Council of Saint Maria Goretti Church. For more than 12 years, Brad has managed investments for individuals, families, small business owners, and 401(k) plans. See more of Brad’s great tips on our blog here!

Use your network

“For tech issues on products I love going to my network of friends. I’m in multiple private Facebook groups with people who are in the same field as I am in and anytime I have a tech issue it’s almost easier to post in there and see if anyone has had the same problem and how they solved it. Every time I’ve done this or have seen someone else post an issue there has been a slew of helpful responses with links and work-arounds. It keeps me from having to google search each time and find a fix through trial and error and narrow it down to something that has worked for someone you trust, who’s been there done it and made it to the other side.”

misty megia

Misty Megia (@MistyMegia) is a business strategist extraordinaire. After working as a thought leader with Sleeter Group, she is currently the Head of Accounting Programs and Education Strategy at TSheets. Her powerful methods in helping businesses to create new revenue streams, develop their brand, streamline operations and bring a fresh eye to a company have positioned her as a leader in her field. In 2015, Misty was honored as one of the Most Powerful Women in Accounting by CPA Practice Advisor.

 

When in doubt, YouTube it

“I like to use something called ‘Google’, to troubleshoot minor IT problems. You may have heard of it. But, in all seriousness, probably the best places to solve your specific problem are product forums — so long as the particular entries you rely on are not outdated — and YouTube, where users regularly produce ‘how to’ videos that represent visual, step-by-step guides. Nobody reads instruction manuals; but, the internet makes it so you don’t have to! Just remember to type in your exact problem, as specifically as possible, to take advantage of long tail keyword search.”

jared correiaJared D. Correia, Esq. is the CEO of Red Cave Law Firm Consulting, which offers subscription-based law firm business management consulting and technology services for solo and small law firms. Red Cave also works with legal institutions and legal-facing corporations to develop programming and content. A former practicing attorney, Jared has been advising lawyers and law firms for over a decade. He is a regular presenter at local, regional and national events, including ABA TECHSHOW. He regularly contributes to legal publications, including his column, ‘Managing,’ for Attorney at Work, and his ‘Law Practice Confidential’ advice column for Lawyerist. Jared is the author of the American Bar Association publication ‘Twitter in One Hour for Lawyers’. He is the host of the Legal Toolkit podcast on Legal Talk Network. Jared also teaches for Concord Law School, Suffolk University Law School and Solo Practice University. He loves James Taylor, but respects Ron Swanson; and, he tries to sneak Rolos when no one is looking.

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About the Author

Lauren Pritchett has been a member of the Citrix ShareFile marketing team since June 2016. She believes that customer-driven innovation is the key to success for businesses of all sizes. Lauren lives with her husband, daughter, and rescue dog in Raleigh, NC.