To raise the bar for customer service in the technology industry.
When ShareFile set sail as a company, that statement served as the compass to navigate the direction we wanted to go in. Even after becoming a part of the Citrix family, our continued aim to raise the standards of helping customers in an industry that was synonymous for impersonal and/or automated service plays an integral role in what we do every day.
Our Customer Care and Support teams understand how important it is to each of our clients that they receive any assistance they need in a timely manner. From daily product training courses, one-on-one assistance, Knowledge Base, and 24/7 support line, we provide help to our customers that gets them the answers they need as quickly as possible.
Feedback from our customers not only drives how we help them, but also how we develop our product moving forward. The more we know about how our customers want to use ShareFile, the better we understand what they need to effectively do their day-to-day tasks.
Sharing files and documents is a critical part of any business, and our team will continue to raise the bar for what our customers expect when they need our help.