We’re back! Your files are safe and sound

You may have noticed that a solid portion of the internet seemed to go missing yesterday, including ShareFile.

Amazon Web Services (AWS) is a cloud service provider that allows major software companies around the world to maintain scalable and highly available products for their customers. Think Quora, Slack, IoT thermostats and light bulbs, and yes…ShareFile. A portion of AWS known as S3 went on the fritz yesterday for a few hours and left you staring at a spinning browser, unable to access your files or client portals.

AWS typically maintains a very high availability rate, which is the benefit of using such a provider. It is highly unusual for AWS to fail for long periods of time, meaning Citrix can provide you with reliable file sharing service.

While we can’t control Amazon’s shipping times or their server outages, we always aim to maintain communication with you throughout any service changes or disruption. We maintain a ShareFile status page that refreshes regularly and we are always available in real-time on Twitter and Facebook.

We want to be sure to emphasize that while we understand (and empathize with) the frustrations of yesterday, your files and data were in no way compromised.

We are fully recovered from the AWS outage. As always, please do not hesitate to reach out to our support team or social media channels with any questions.

About the Author

Beth Anne Ballance joined the Citrix ShareFile team in 2015 as the Social Media Marketing Manager and loves connecting with Citrix brand advocates as the Influencer Marketing Manager. A Raleigh native, she graduated from UNC-Greensboro as the Joseph M. Bryan Scholar and was named TIME's 8th Sassiest Brand on Twitter.