Extended Support Hours to Better Serve Our Customers

Being customer-centric is one of ShareFile’s core values, so we offer support through many avenues including live chat, email, and phone. We’re happy to announce that we are now offering extended support hours. As our customer base grows, we want to provide as much flexibility as possible and to accommodate our customers worldwide. Our new hours include overnight support so you can contact us for help no matter when you work.

Here is the full schedule for support (all the time listed are Eastern Time UTC-5):

Sunday – 11am to 12 midnight

Monday – 24 hours

Tuesday – 24 hours

Wednesday – 24 hours

Thursday – 24 hours

Friday – 12 midnight to 8pm

Saturday – 7am to 4pm

We’re always listening to our customers and striving to provide the best service to them. Visit the  ShareFile Knowledge Base for other resources including support ticket requests, our knowledge base, training demos, and more.

About the Author

Kelly Hoover joined the Citrix ShareFile team back in June 2012 as an Associate Marketing Specialist and is currently the Media Marketing Manager. A proud NC State alum, she spends her days developing and testing new media strategies to drive awareness and demand.

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