Hi, nice to meet you!
In case you didn’t know, this week is home to “Get to Know Your Customers Day,” a fun holiday that invites businesses and customers alike to bring back the personal ties that establish trust and inspire superior customer service. While the advent of internet shopping and big box stores has transformed the way we interact with the businesses we rely on the most, some things shouldn’t change. Get to Know Your Customers Day is a way to help today’s companies recapture some of the magic of an earlier time, when businesses and customers knew each other’s names and talked like old friends.
At ShareFile, we know that we owe everything to our customers. So much of what we do — from feature requests to support options to custom workflows — comes directly from conversations we’ve had with you. With that in mind, here are three of the many ways we celebrate Get to Know Your Customers Day today and every day.
With award-winning customer care
Customer support isn’t just a way to fix your problems, it’s also an opportunity to listen. That’s why we make customer care a central point of emphasis, with 24/7 support. It’s a point of pride for us that you can get qualified, compassionate help from our great team of care technicians — and at the same time, that we learn what you need so we can improve ShareFile even more.
For customers on our SmartStart plan, that means offering personalized trainings or white glove account setup to help everything go smoothly. If we get a lot of questions about a particular feature, we’ll even change ShareFile to make things easier to use or easier to find. In any case, the more we know about your business, the better we can adapt to fit your needs.
Another way we love to meet our customers is in-person, at any number of live events. Every year we attend several trade shows for industries such as accounting, engineering, insurance, healthcare, real estate, and more. Last year we even organized our first ShareFile road show with events in Austin, Texas and Denver, Colorado, featuring exciting speakers and plenty of great networking opportunities.
At each of these events, we meet hundreds of ShareFile customers, and we’re eager to learn from you. Are you going to be at one of these events this year? Why not stop by our booth and say hi?
On social media
Finally, we love hearing from customers on Twitter, Facebook, LinkedIn, and Instagram. Every day we start conversations with customers like you and share content from Citrix and around the web that you can use to help your business succeed. Why not pop in and say hello to us on Twitter right now? We’d love to wish you a personalized Happy #GetToKnowYourCustomersDay.