Award-winning customer support
Every ShareFile account comes with free customer support, a dedicated account manager, and customized training. Our mission is to raise the bar for service in the technology industry. That means our customers’ needs are our top priority. So if you need help, just call — and find out why Citrix ShareFile received a 2013 Stevie Award for Customer Service Department of the Year.
Telephone support
Call 1-800-441-3453
Our knowledgeable phone support staff is available seven days a week:
Monday–Thursday 24 hours
Friday 12 a.m.–8 p.m.
Saturday 7 a.m.–4 p.m.
Sunday 11 a.m.–12 a.m.
All times listed are Eastern Time (UTC-5).
For after-hours requests, please complete the support ticket request form below.