Frequently Asked Questions
This FAQ page contains answers for many of the frequently asked questions about ShareFile and how it works. If you have any questions that are not answered on our FAQ please contact us directly at 1-800-441-3453. You may also consult our knowledgebase at http://kb.sharefile.com or click the Support link on the top navigation bar to submit a question.
Will my clients be able to see folders that I've made for other clients?
No. Your clients will only see folders that you have explicitly given them access to. Your company also has the option of preventing clients from seeing other users who have access to the same folder that they do.
How is ShareFile different than FTP?
ShareFile uses a completely different method of transferring files than FTP. Unlike FTP, which transfers files and passwords in clear text for anyone to see, ShareFile uses SSL encryption to protect the privacy of passwords and files. ShareFile can also be accessed using any web browser that can access the internet and does not require the opening of additional ports or the installation of special software to use it. For more information, visit our ShareFile vs FTP page.
Additionally, ShareFile offers many value added features not available with FTP such as company branding, keyword searching of files and folders, configurable e-mail alerts on file uploads and downloads, and easy user management.
NOTE: As of December 2008, ShareFile offers compatibility with standard FTP for those users within your company who may prefer to use existing FTP tools to access their data. FTP compatibility is an account preference that comes with our Power Tools package.
Is there a file size limit on uploading or sending files?
Files up to 10GB in size may be uploaded, sent, or stored on ShareFile with our Professional or Enterprise plans. With our Basic Plan, individual files up to 2GB in size may be uploaded and transferred.
How does ShareFile send large files through e-mail?
Instead of attaching the file to your e-mail, you upload it to ShareFile's secure servers. ShareFile will then provide you with a hyperlink that you can send to recipients, either through ShareFile or using your own e-mail software. Recipients will be able to download the file by clicking the hyperlink.
For MS Outlook users, ShareFile offers an Outlook Plug-In as part of our Power Tools package to more easily allow you to send large files via e-mail without using email attachments.
Is ShareFile secure?
Yes. Unlike e-mail and FTP, ShareFile transfers all files with 256-bit SSL encryption. Passwords are also hashed so that not even ShareFile support staff is able to access them. All files on ShareFile are backed up daily and hosted with best-of-breed servers and facilities.
How Much is ShareFile?
ShareFile offers competitive pricing plans to fit every company size and budget. Our price plans start at $29.95 per month. Billing is based on total employees, bandwidth and storage used, so your payment for the system is based on the business value that you receive from it. ShareFile has four standard plans: Basic, Professional, Enterprise, and Enterprise Gold. The plans differ in the number of employees, amount of storage, and amount of bandwidth that is included in the plan. The plans also have some feature differences, some of which can be viewed on our pricing page. All plans include unlimited accounts for clients and partners, custom branding, and customer support by both email and telephone. And if none of the standard plans fit your company's needs, you can create your own plan by adding users and bandwidth a la carte or calling ShareFile for a custom quote.
What happens at the end of the free trial?
At the end of your free trial, your credit card will be automatically charged a pro-rated amount for the remaining days in the current month. On the first of the following month, billing will occur normally. There are no setup charges after your free trial. To avoid being charged, you may cancel your free trial at any time by visiting www.sharefile.com/cancel or calling 1-800-441-FILE.
Can I pay using a purchase order instead of a credit card?
ShareFile does allow customers to pay by invoice instead of using a credit card. Payment by invoice is only available for the annual billing cycle, not for monthly or quarterly billing. For more information, call 1-800-441-FILE.
