FAQ
This FAQ page contains answers for many of the frequently asked questions about ShareFile and how it works.
If you have any questions that are not answered on our FAQ please contact us directly at 1-800-441-3453.
Will my clients be able to see folders that I've made for other clients?
No. Your clients will only see folders that you have explicitly given them access to. Your company also has the option of
preventing clients from seeing other users who have access to the same folder that they do.
How is ShareFile different than FTP?
ShareFile uses a completely different method of transferring files than FTP. Unlike FTP, which transfers files and passwords
in clear text for anyone to see, ShareFile uses SSL encryption to protect the privacy of passwords and files. ShareFile can
also be accessed using any web browser that can access the internet and does not require the opening of additional ports
or the installation of special software to use it.
Additionally, ShareFile offers many value added features not available with FTP such as company branding, keyword searching
of files and folders, configurable e-mail alerts on file uploads and downloads, and easy user management.
Is there a file size limit on uploading or sending files?
Files up to 2GB in size may be uploaded, sent, or stored on ShareFile. Billing is based bandwidth, which is the amount of
upload and download activity per month, as well as total file storage.
How does ShareFile send large files through e-mail?
Instead of attaching the file to your e-mail, you upload it to ShareFile's secure servers. ShareFile will then provide
you with a hyperlink that you can send to recipients, either through ShareFile or using your own e-mail software.
Recipients will be able to download the file by clicking the hyperlink.
Is ShareFile secure?
Yes. Unlike e-mail and FTP, ShareFile offers 128-bit SSL encryption to protect your files. Passwords are also hashed so
that not even ShareFile support staff is able to access them. All files on ShareFile are backed up daily and hosted
with best-of-breed servers and facilities.
How Much is ShareFile?
ShareFile offers competitive pricing plans to fit every company size and budget. Our price plans start at $29.95 per month.
Billing is based on total employees, bandwidth and storage used, so your payment for the system is based on the business value that
you receive from it. ShareFile has four standard plans: Basic, Professional, Enterprise, and Enterprise Gold. The plans differ in the number of employees,
amount of storage, and amount of bandwidth that is included in the plan. The plans also have some feature differences, some of which can be
viewed on our pricing page. All plans include unlimited accounts for clients and partners, custom branding,
and customer support by both email and telephone. And if none of the standard plans fit your company's needs, you can create your
own plan by adding users and bandwidth a la carte or calling ShareFile for a custom quote.
What happens at the end of the free trial?
At the end of your free trial, your credit card will be automatically charged a pro-rated amount for the remaining days
in the current month. On the first of the following month, billing will occur normally. There are no setup charges after
your free trial. To avoid being charged, you may cancel your free trial at any time by visiting www.sharefile.com/cancel
or calling 1-800-441-FILE.
Can I pay using a purchase order instead of a credit card?
ShareFile does allow customers to pay by invoice instead of using a credit card. Payment by invoice is only available for
the annual billing cycle, not for monthly or quarterly billing. For more information, call 1-800-441-FILE.
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