If you tried to open your office file cabinet and found it dead-bolted, you would understandably be upset.  That’s why, at ShareFile, we take service up-time and security seriously. Here’s what we do to ensure that you have access to your files when you need them –

Backups

ShareFile employs multiple backup measures to minimize data loss in the event of natural disaster, terrorism, fire or any other unexpected event that could result in the destruction of the hardware that hosts the service.

Disaster Recovery

Client files are backed up to a disaster recovery data center on a continuous basis. In the event of a natural disaster or catastrophic hardware failure at the primary data center that services an account, resources at the disaster recovery data center can be brought online to minimize the disruption to the service.

Redundant File Storage

All client files are mirrored in real-time to a primary and secondary storage location. In the event of a failure in the primary storage location, the secondary location is used automatically.

Security

-ShareFile software has been created with security in mind. Each user in the system has a unique login and password. All user-created passwords are hashed in the ShareFile database, meaning that not even ShareFile support personnel have the ability to determine a user’s password.

-All uploaded files are scanned by anti-virus software. Any files that are flagged as potential viruses are denoted with a red exclamation point icon within the application, and a warning will be displayed before attempting to download these files.

-All communications between ShareFile and the user are encrypted using the Secure Socket Layer (SSL) protocol. This is the same industry-standard protocol used by online banking and popular e-commerce services such as Amazon.com for secure communication over the Internet.

-Each of ShareFile’s data centers has attained third-party SSAE 16 certification, which verifies all data center facilities operate with strict security procedures.

While it’s tempting to consider a file sharing and storage service that is promoted as free or feels like a real “steal,” always check with the company on their disaster recovery, redundant file storage and security policies. If they aren’t forthcoming on how they will secure, manage and store your data, consider what costs – missed deadlines, lost revenue, forfeit of competitive advantage and damage to your corporate brand – that might present down the road.