Here at ShareFile we take pride in approaching customer service proactively. We reach out to customers at the end of the month, notifying them of overages and speaking with them to find a plan that best fits their business’ needs. We conduct daily webinars, free training sessions, and field any questions customers may have regarding their account. Upon the start of a free trial, customers receive a dedicated account manager, their one point of contact during the trial period, to help set up the account as well as provide tips and recommendations on how to best use the trial service.
Another example of our proactive approach to customer service is through our social media sites. We encourage our customers to follow us on Twitter and friend us on Facebook to receive the latest ShareFile news and stay up-to-date on current happenings in the office. Recently, we noticed a potential customer inquiring about the ShareFile service and wanting to learn more. One of our Sales representatives contacted the firm immediately to learn more about its needs and to see how ShareFile could help make the day-to-day workflow easier for the firm. After a phone conversation, they signed up for a free trial and are currently trying out the service for 30 days.
If you’re attending the ABA TechShow in Chicago next week, be sure to keep a look out for ShareFile’s own, Laura Ivey and Bill O’Boyle. Word has it that this year’s event will be even larger than in years past, so you may have a hard time trying to find them. They will be located at booth #905, reaching out to those law firms currently searching for ways to send sensitive information with security assurance. With over 2 million users and 15,000 business customers, ShareFile understands the importance of an easy to use system to exchange confidential documents.
After conducting an interview with one of ShareFile’s Sales Executives, Adrienne Lester, I wanted to share some insight into the day-to-day activities of a typical Sales Executive here at ShareFile. Adrienne has worked at ShareFile since August 2010 and enjoys the relaxed environment in the office. On a typical day, Adrienne arrives at ShareFile at 8:30am and meets with Team Laura for a morning huddle, where the team discusses tactics and successes from the previous day. After the meeting, Adrienne checks her email and prepares to start prospecting within the AEC industry, with a goal of booking online demonstrations.
While on hold, Adrienne enjoys jamming out to the music playing in the sales area here at ShareFile. She tells me that “Hip-Hop Fridays” are her favorite! In between prospecting, Adrienne performs a couple of morning demos with interested AEC prospects. Before the demo, she researches the company, which gives her the ability to focus the presentation on their needs, while formulating a solution for the company’s file transfer concerns.