Here at ShareFile, we strive to follow our three core values: to always be Customer Centric, remain Data Driven and ensure Responsible Growth—While it might seem that these values only truly relate to customer service or sales, we pride ourselves in making them an integral part of our software development life-cycle (SDLC).
You may ask yourself, “what exactly is the SDLC, and how does it relate to me as a customer?” Read on to learn what goes into each software release and how your feedback and concerns shape our new development goals.
The first step of each development cycle is to determine the requirements for the upcoming release. We review open bugs and customer issues, consult customer feedback for new feature implementations, and set the expectations for upcoming efforts. Devoting adequate time and commitment to proper requirement specification is critical to ensuring quality and timely releases, and most importantly it helps us ensure we’re always serving the best interests of our customers.
Peter Hebert, Director of Product Development, has managed ShareFile’s development team since he joined the company in September 2007. In that time, he’s seen the ShareFile grow from a small team with 1,500 clients to the data sharing branch of Citrix, serving over 28,000 companies worldwide. Read below to learn how Peter and the development team have adapted to these changes and kept their focus on making ShareFile great.
Sarah: Can you tell me a little about your job role and how it’s changed since you originally joined the ShareFile team?
Peter: I started at ShareFile as Director of Technology, managing development and technical operations. It was a pretty small operation – for the first few months, there was only one other engineer. We slowly added more developers, but since the Citrix acquisition our department has grown quickly.