Being customer-centric is one of ShareFile’s core values, so we offer support through many avenues including live chat, email, and phone. We’re happy to announce that we are now offering extended support hours. As our customer base grows, we want to provide as much flexibility as possible and to accommodate our customers worldwide. Our new hours include overnight support so you can contact us for help no matter when you work.
Customer Support is a department known by customers for being difficult to work with; most people dread having to contact a company’s support staff. But ShareFile’s clients have a different opinion– our Support team is known for being extremely helpful, available, and quick! Did you know that we boast an average phone answer time of 20 seconds? In addition to phone support, ShareFile is also available by live chat and email. In the video below, we’ll introduce you to the ‘Help’ tab of your account which is home to all of your customer support needs including training tutorials and the contact information for your Dedicated Account Manager.