All posts tagged customer service

  • 20130411-gotomeeting-sharefile
    Smile: Turn your webcam on!
    April 11, 2013, No comments

    The ShareFile sales team ran a test with GoToMeeting’s HDFaces. Many of our sales representatives received HD webcams and changed one thing during their product demos—they showed their faces! Most […]

  • 20120706-service-part2
    Key Lessons from Exceptional Service-Part 2
    July 6, 2012, No comments

    Last week, we discussed two important lessons from Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, by Leonardo Inghilleri and Micah Solomon. This book is a […]