Call Center Caroling
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December 27, 2014, No comments

‘Twas the day before Christmas, and all through the 24-hour Citrix call center, Employees dialed colleagues and sang Christmas carols with splendor. This was our way of spreading holiday cheer […]

Contact ShareFile customer care

Don’t have time to call us? Three ways to find ShareFile answers online  

November 24, 2014, No comments

If you’re like me, you’re busy and don’t always have time to contact support by phone. You’d rather answer your own questions if possible with ...

ShareFile Top Tips  Customer Service

Our top tips for top-of-the-line customer service

September 29, 2014, No comments

We’ve all heard the horror stories and the viral recordings of how horribly wrong some customer service interactions can go. And according to RightN ...

Citrix Customer Care

Q&A with ShareFile customer support ringleader Justin Nuzum  

July 24, 2014, No comments

When you call, chat or email the ShareFile support team, you expect — and hopefully get — one thing: exceptional service. After all, being custome ...

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    When to ignore customer feedback
    April 8, 2014, No comments

    Ignoring customer feedback sounds like a violation of all we hold dear here at ShareFile, but Jesse Lipson explains why it’s sometimes necessary — and in the best interest of […]