November 24, 2015, No comments

As the holiday season quickly approaches, we want to take a moment to recognize and thank YOU, our customers, for being the best part of ShareFile. Without you using our […]

Call Center Caroling

Citrix ShareFile dials up holiday cheer with call center caroling

December 27, 2014, No comments

‘Twas the day before Christmas, and all through the 24-hour Citrix call center, Employees dialed colleagues and sang Christmas carols with splendor. ...

Contact ShareFile customer care

Don’t have time to call us? Three ways to find ShareFile answers online  

November 24, 2014, No comments

If you’re like me, you’re busy and don’t always have time to contact support by phone. You’d rather answer your own questions if possible with ...

ShareFile Top Tips  Customer Service

Our top tips for top-of-the-line customer service

September 29, 2014, No comments

We’ve all heard the horror stories and the viral recordings of how horribly wrong some customer service interactions can go. And according to RightN ...

  • 4-7-14-sharefile-survey2
    When to ignore customer feedback
    April 8, 2014, No comments

    Ignoring customer feedback sounds like a violation of all we hold dear here at ShareFile, but Jesse Lipson explains why it’s sometimes necessary — and in the best interest of […]