What is bandwidth?

Bandwidth is a measure of the total data transfer activity on an account.  Every time a file is uploaded or downloaded using your ShareFile account, bandwidth is used. Bandwidth is recorded on your account for any downloads (including downloads canceled part of the way through) and for any uploads that fully complete.

Can I get my logo put on my ShareFile portal?

Yes. Your ShareFile account can be branded to match the look and feel of your company’s logo and colors. Our graphics team brands most accounts that enter a website address during sign up within one business day, but you also have the ability within your account to alter the branding.

What’s the biggest file I can upload?

10GB

How do I request that someone send files to me?

You can use the Request a File link in the navigation bar. This will look very similar to setting up an email. By default, files uploaded through a Request will be uploaded to your File Box. However, if you would prefer to have files uploaded using the links sent to a created folder on your account, you can simply change the upload location on the request form.

How do I change my email notifications?

You can change how frequently you receive email notifications by clicking My Settings on the navigation bar. You can choose to receive notifications in real-time, every 15 minutes, every hour, twice a day or once a day. This is available to all users with access to the My Settings link.

As always, please feel free to contact your dedicated Account Manager if you have further questions. You can easily find your Account Manager’s name and direct contact information from the Help tab within your ShareFile account.

For easy access to your ShareFile account, go to the ShareFile login now.

Customizations include:

-Custom branding for the web portal

-Customized terms and conditions on the login screen

-Customized emails sent from the system

-Customized remote upload forms

-Customized login boxes for your website

In an effort to better serve our customers we have developed a Customization Department. This department will be dedicated solely to the customized needs of customers. If you’d like to customize your account, contact branding@sharefile.com and a Branding Manager will work with you to meet your needs.

Here are a few screenshots of customized web portals.

Also, check out our blog post on 4 ways to integrate your own brand in your ShareFile account.

We look forward to continuing to serve our customers and make file sharing as seamless as possible!