Customer Support is a department known by customers for being difficult to work with; most people dread having to contact a company’s support staff. But ShareFile’s clients have a different opinion– our Support team is known for being extremely helpful, available, and quick! Did you know that we boast an average phone answer time of 20 seconds? In addition to phone support, ShareFile is also available by live chat and email.

In the video below, we’ll introduce you to the ‘Help’ tab of your account which is home to all of your customer support needs including training tutorials and the contact information for your Dedicated Account Manager.

ShareFile customer support is available seven days a week! Support team members now provide real-time assistance by phone and chat on Saturdays and Sundays. Feel free to call, email or chat with us throughout the weekend for help with any questions or problems.

Watch for more updates to our Support hours in the coming months as we work to make support more convenient for all ShareFile users.

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