Citrix ShareFile has been serving small and medium businesses for more than eight years, and now that we are in the Citrix family, we are seeing increased interest in how important ShareFile is to the enterprise sector. With a growing customer base and lots of questions coming in, we launched the ShareFile Master Class in October 2012. Designed to educate potential customers interested in solving their file sharing problems, the class is an open forum for anyone interested in learning more about ShareFile Enterprise.

Did you hear about our newest employee? She’s smart, she’s sweet, and she’s only in the second grade. Yesterday was Take Your Child to Work Day so our principal web analyst, Yannick Autphenne, brought in his adorable daughter Chloe. She got a chance to learn more about what her dad does every day and help out around the office. There was even a desk just for her, right next to her dad. Of course it’s never only work around here — she rode a scooter around the office and played some ping-pong, too. Chloe was nice enough to take time out of her busy day to sit down and let me interview her.

I recently sat down with Shannon Bass, operations coordinator at Citrix ShareFile. In recognition of Administrative Professionals’ Day, I interviewed Shannon to get a glimpse into her daily workflow.

Tell me a little bit more about your day-to-day activities as Citrix ShareFile’s main administrative professional.

Here at Citrix ShareFile, the daily duties of the facilities and operations team can be very unpredictable, yet exciting! As operations coordinator, I personally strive to make the best possible first impression on our guests, visitors, vendors and new employees. To do this, some of my tasks include getting visitors checked in, assisting new and existing employees with general office needs, conference room scheduling, calendar management, and maintaining daily office functions. I focus on treating every person that I come in contact with as an individual and doing whatever I can to make their day and experience here at Citrix ShareFile a pleasant one.

Last week, Citrix’s Senior Director of Real Estate Strategy and Operations Steve Nicholson spoke at the Downtown Raleigh Alliance’s annual State of Downtown Raleigh address. This event focused on educating attendees about the Central Business District (CBD) and exploring partnerships with developers, brokers, and economic developers who work with clients looking to locate their businesses in the area.

Steve was invited to tell Citrix’s story and talk about the reason behind choosing Raleigh’s Warehouse District for Citrix ShareFile’s new 130,000-square-foot office space. And what a story it was!

Steve explained that beginning with ShareFile’s acquisition by Citrix in October 2011, there were conversations about the need for a new, larger office space to house a planned workforce expansion.

With the growth occurring in the Citrix ShareFile office in Raleigh, we couldn’t help but wonder about the kind of numbers we’re producing as of late. We thought it would be fun to share some of our recent stats to let you know how things are coming along!

Over the last two months we have spoken to our clients for 487 hours and 33 minutes during support calls.

That is over 20 full days’ worth of helpful conversations and problem-solving with our clients! Every ShareFile account is entitled to unlimited help from our support team, and we’re happy to help with whatever issue you may have.

A few months ago, Citrix announced plans to expand ShareFile facilities in Raleigh, NC, one of the fastest growing cities in the U.S. Citrix will create more than 300 new jobs in North Carolina over the next five years. As you may guess, we’re hiring!

If you want to know what it’s like to work for Citrix, take a look at feedback from our team about why we love working here.

“Empowerment, flexibility and challenging work.”

-Ashton Smith, Associate Project Manager

“I can wear jeans!”

-Sarah Kordulewski, Corporate Sales Representative

“I love customers’ feedback and reaction.”

The ShareFile sales team ran a test with GoToMeeting’s HD Faces. Many of our sales representatives received HD webcams and changed one thing during their product demos—they showed their faces!

Most of the sales reps are inside reps and wanted to humanize themselves. We thought that adding a face to our text and voices would be a huge benefit to the way we interact with clients.

Looking for a job after graduation? Good news: Citrix ShareFile, voted one of the Best Places to Work in the Triangle, is hiring entry-level sales representatives in Raleigh, NC!

I know what you’re thinking—you probably didn’t go to college to become a salesperson. Let me explain why you’re going to love this job. We think of sales differently.

The sales philosophy of ShareFile stems from our mission to raise the bar for service in the field of technology. We reach out to help people learn about ShareFile knowing that in just a few years ShareFile has been hugely beneficial to over 9,000,000 people around the world. Our software is easy to use, offers more features than any other product in the market place, and is priced so reasonably that it pays for itself within days. Our goal with each sales call is to determine whether the person we are speaking with could benefit from ShareFile. If the answer is yes, we’ve made a sale. If no, we move on to the next opportunity.