How to Support Success, with ShareFile’s Nicole Collins
I recently sat down with Nicole Collins, a project manager at ShareFile. Let me begin by giving you a glimpse into daily office life at ShareFile: Nicole spreads vibrancy throughout the office with her cheerful personality while making sure things runs smoothly. Whether troubleshooting network operations or making sure there are healthy snacks for employees, Nicole does everything with a smile. Let’s get to know Nicole a little bit and hear about a few project management tips she has that are worth sharing.
Carmen: What is your role at ShareFile and how long have you been here?
Nicole: I was so excited to join ShareFile in August of 2011. I was hired as the training coordinator, but shortly after my start date, we were acquired by Citrix and my role rapidly changed. I moved from coordinating employee training into my current role as project manager. The number of employees has more than doubled since I’ve been here!
Carmen: What is one of the most challenging aspects of your job?
Nicole: The most challenging, but also the most exciting/fun, part of my job is that I have the opportunity to work with every department on a wide array of projects. I do everything from conducting Organizational Skills training to deciding which color our lobby will be painted.
Carmen: How important is it for a business to have project managers and why?
Nicole: Project managers in facilities and operations are a necessity. My customers are ShareFile employees and I want to be sure that each one of them is taken care of. Ensuring that network systems are optimally functional, the break room is filled with healthy snacks and drinks, the office environment is fun and inviting with processes in place that increase efficiency and effectiveness allows ShareFile employees to focus on providing stellar service to our customers. I love nothing more than providing support to our employees, so that they can concentrate on the core of our business: our customers.
Thanks Nicole for serving ShareFile employees so we can serve our customers well!