20130314-extended-hours

Extended Support Hours to Better Serve Our Customers

Written by on March 4, 2013 in Customer Service - No comments

Being customer-centric is one of ShareFile’s core values, so we offer support through many avenues including live chat, email, and phone. We’re happy to announce that we are now offering extended support hours. As our customer base grows, we want to provide as much flexibility as possible and to accommodate our customers worldwide. Our new hours include overnight support so you can contact us for help no matter when you work.

Here is the full schedule for support (all the time listed are Eastern Time UTC-5):

Sunday – 11am to 12 midnight

Monday – 24 hours

Tuesday – 24 hours

Wednesday – 24 hours

Thursday – 24 hours

Friday – 12 midnight to 8pm

Saturday – 7am to 4pm

We’re always listening to our customers and striving to provide the best service to them. Visit the  ShareFile Knowledge Base for other resources including support ticket requests, our knowledge base, training demos, and more.

About the Author

Kelly Herron is an associate marketing specialist at Citrix ShareFile. Her job includes creating ads, managing display advertising campaigns and having way too much fun in Microsoft Excel. She is also a member of ShareFile’s community service organization, SHARE.