Extended Support Hours to Better Serve Our Customers
Being customer-centric is one of ShareFile’s core values, so we offer support through many avenues including live chat, email, and phone. We’re happy to announce that we are now offering extended support hours. As our customer base grows, we want to provide as much flexibility as possible and to accommodate our customers worldwide. Our new hours include overnight support so you can contact us for help no matter when you work.
Here is the full schedule for support (all the time listed are Eastern Time UTC-5):
Sunday – 11am to 12 midnight
Monday – 24 hours
Tuesday – 24 hours
Wednesday – 24 hours
Thursday – 24 hours
Friday – 12 midnight to 8pm
Saturday – 7am to 4pm
We’re always listening to our customers and striving to provide the best service to them. Visit the ShareFile Knowledge Base for other resources including support ticket requests, our knowledge base, training demos, and more.