When we launched our product almost 6 years ago, our goal was to allow companies to exchange business files easily, professionally, and securely. But while the previous sentence captures what our product does, it doesn’t capture what we are about as a company. Fundamentally, our mission is to raise the bar for service in the field of technology. While we don’t necessarily advertise our company mission, I hope that as a customer you have been able to confirm through experience that service is our top priority here.
Over the past several years, I’ve been fortunate enough to speak with many of our customers. For all of the customers with whom I haven’t been able to speak personally, I’ve seen your feedback and suggestions through support tickets (I still read every support ticket and suggestion submitted to us). Throughout our company history, we have been entirely funded by our customers (we’ve never raised outside money) and most of our new features have come from customer suggestions.
Because of the close partnership that we’ve had with our customers, I wanted you to know that ShareFile has been acquired by Citrix Systems. Citrix is a fantastic company that makes many products you may already use, including GoToMeeting, GoToMyPC, XenDesktop, and XenApp. Even more importantly, it is a company that is very closely aligned with ShareFile in terms of vision and values.
Now that ShareFile is part of Citrix, we will be able to tap into even more resources that will allow us to continue providing the easiest to use, most professional business file sharing service on the market, with customer care that is unmatched by our competitors.
You may be wondering how this acquisition will impact you as a customer. The answer is that you can expect the same great software and services that you’ve come to expect from ShareFile. 100% of the nearly 100 employees from ShareFile are staying with the company, and our leadership team is committed to continuing to serve our customers for years to come. Moving forward, we’ll have even more resources to continue to improve our product and service and to take ShareFile to the next level.
This is a very exciting time for all of us at ShareFile and we thank you, our customers, for helping us get here.
As always, if you have any questions, please feel free to reach out to our Account Services or Support teams.
VP, GM of Data Sharing, Citrix