Still have questions about ShareFile? Watch a short, but informative video on how ShareFile can help your business.
There has been lots of talk about Amazon’s EC2 Outage last week. Of course there are some concerns about trusting servers or data storage in the cloud. Does that mean that the cloud is too risky and businesses should avoid using cloud-based services like ShareFile? No. In fact, ShareFile’s servers are located in facilities that are managed by Windstream Hosted Solutions and Amazon Web Services and are spread across multiple availability zones in Amazon. ShareFile customers did not experience any downtime with the recent outage, due to the way our system is architected. We use all 5 of Amazon’s major data centers: Northern Virginia, California, Ireland, Singapore and Japan.
According to Jesse Lipson, CEO of ShareFile, “We have a whole farm of servers, spread across availability zones, that handle uploads and downloads. These servers are interchangeable, so if one or multiple servers go down, customers are not affected. We also have systems in place that constantly check each of our upload and download servers for a ‘heartbeat’, hitting a page on the servers that returns the ‘vital signs’ regarding the load of the server and it’s level of utilization. If the vital signs are not healthy (or if the server doesn’t respond to the heartbeat request), the server is automatically dropped from our server farm.”
ShareFile had the opportunity to exhibit at the UNC-Chapel Hill Career Fair last week and speak to a lot of well qualified candidates. As a result of our continued dedication to raise the bar for service in the technology sector, along with recent growth, we set out to recruit top notch Sales Executives. With a unique proposition for students present at the career fair, we were able to entertain quite a bit of traffic to our booth. We offered $5 for resumes of students who met our specified criteria. We quickly became the “talk” of the career fair once UNC Career Services posted a picture of our booth to Twitter!
Friendly, patient, and good at problem solving- these are three major traits that come up when we describe an ideal customer service representative at ShareFile. They make a lot of sense. You would probably like to have a pleasant experience when calling in to a company for support, and also to feel like the person at the other end of the line has time to talk through your concerns. Most importantly, you would want to leave the interaction with an actual solution.
While we use these terms primarily to describe a type of person, I would have to say that there are some things that anyone who works directly with customers on a daily basis should always be practicing, regardless of their personality. It may be hard to become friendlier or to develop good problem solving skills on demand, but even people who display a high level of the traits listed above can work on three related practices and attitudes that can make a big difference in your ability to better serve clients: