Call Center Caroling
December 27, 2014, No comments

‘Twas the day before Christmas, and all through the 24-hour Citrix call center, Employees dialed colleagues and sang Christmas carols with splendor. This was our way of spreading holiday cheer […]

Contact ShareFile customer care

Don’t have time to call us? Three ways to find ShareFile answers online  

November 24, 2014, No comments

If you’re like me, you’re busy and don’t always have time to contact support by phone. You’d rather answer your own questions if possible with ...

Update your ShareFile sync tool now and get more out of sync

Update your ShareFile sync tool now and get more out of sync

October 10, 2014, No comments

We recently released a new and improved sync tool, which allows you to sync your folders and files to a ShareFile folder on your local computer. Our n ...

ShareFile Top Tips  Customer Service

Our top tips for top-of-the-line customer service

September 29, 2014, No comments

We’ve all heard the horror stories and the viral recordings of how horribly wrong some customer service interactions can go. And according to RightN ...

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    When to ignore customer feedback
    April 8, 2014, No comments

    Ignoring customer feedback sounds like a violation of all we hold dear here at ShareFile, but Jesse Lipson explains why it’s sometimes necessary — and in the best interest of […]