ShareFile has a number of security measures in place to protect all data stored on our servers. For accounts with especially sensitive files, there are extra steps that you can take to further ensure that your data is safe.

Our support and account management teams frequently work with account administrators who want to learn more about best practices for maintaining security. Here are a few of the features that many administrators have found helpful:

Always require passwords for download – ShareFile offers flexible settings for upload and download links that you send from your account. You can require recipients to login when sending confidential files, but you can also send links without requiring users to log in if extra security is not necessary.

If you find that you really always want the links that you send from your ShareFile account to require log in, your account settings can be changed so that any links will require a user name and password for download. To make this change, please contact your account manager or ShareFile Support for assistance.

Limit how many times a download link will work- When you send a link to a file, you can make sure that the link will only allow a single download. This prevents your recipient from sharing the file that you sent by forwarding the link to another person.

When you click ‘Send’ or ‘Send a File’, there is a drop down menu to specify the ‘Downloads per user’ right on the Send screen. If you do plan to limit the number of times that the link will work, we recommend using the ‘Message’ field to enter a custom note to the recipient letting them know about the limitation. This will prevent any need to send the link to them again if they close the file without saving it.

Require strong passwords- ShareFile can enforce custom password requirements for your account. If you would prefer to have stricter policies in place for the length or content of passwords, or to enforce regular password updates, you can make these changes in the ‘Admin’ section. To the right of the Admin page click ‘Password Policy’ to see all of the available options and change your current settings to reflect the policy that you would like to have in place.

Display a non-disclosure agreement on your login page – To discourage users from distributing information stored on your account, you can place a non-disclosure agreement directly on the login page. You can use any text that you would like so that your confidentiality agreement will be completely relevant to your company and data.

In order to add login page text, you can log in to your account and click on the ‘Admin’ link in the top navigation bar. On the Admin screen, click ‘Edit Custom Branding’ to the right of the screen. If you expand the ‘Miscellaneous’ section, you can paste all of your non-disclosure text into the ‘Login Page Text’ field. This text will display right on your login page.

Do you have any questions about which features are the best fit for your account? Feel free to contact your account manager or support for help. If you don’t have an account and would like to see how ShareFile can help you send large files securely, sign up for a 30 day free trial!