Security Information
Your Data Is Protected
ShareFile's servers are located in a facility that is managed by Hosted Solutions,
a trusted provider of secure and reliable data centers.
The data center features the following computer network security measures:
- Ballistic-proof exterior, including doors & windows
- Fingerprint scanners and ID checking for all entry and exit of the facility
- Double Man Traps force double verification and provides extra secure data center entry
- Redundant off-site monitoring of all security systems
- Locked Cabinets and Cages
Our privately managed server farm is equipped with the latest firewalls and computer internet security
updates to help keep your data completely safe.
All communications between ShareFile and the user are encrypted using the Secure Socket Layer (SSL).
This is the same functionality used by banks and popular e-commerce services such as Amazon.com for
secure communication.
When ShareFile users create folders in the system, only the specified users that are designated by owner
of the folder are able to access the contents of those folders. Users who do not have access to the folder
will not even see the folder in their view of the system.
Each user of the system has a unique login and password. All user passwords are hashed in the ShareFile
database, meaning that not even the ShareFile support personnel have the ability to view or in any way
determine a user's password.
ShareFile's computer network security is subject to weekly security audits by a third-party security
monitoring firm. This helps us stay one step ahead of the latest security threats.
A Service You Can Count On
ShareFile's service was built with reliability and scalability in mind. Our data center has a hurricane-rated
roof, with multiple redundant power sources including a diesel generator with 7 days worth of gasoline in case of
a power outage.
To protect against data loss, our servers are equipped with technology that automatically mirrors all data in real-time
to two separate locations. Additionally, regular incremental and full backups of all system data are performed, including
off-site data backups stored in two separate secure physical locations, to protect against almost all disaster scenarios.
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